Changes between Version 3 and Version 4 of TracSupport

Timestamp:

Jun 23, 2015, 3:16:04 PM (9 years ago)

Author:

trac

Comment:

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TracSupport

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 = Trac Support =
 
-Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [trac:MailingList mailing list] and the [trac: project wiki]. The latter is the authoritative source for the TracGuide (administrator and user guides for Trac).
+Like in most [http://www.opensource.org/ open source projects], Trac support is available primarily through the [trac:MailingList mailing list] and the [trac: project wiki]. Both are maintained by the trac community. The [trac: project wiki] is the authoritative source for the TracGuide, consisting of the administrator and user guides for Trac.
 
-There is also an [trac:IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there.
+There is also an [trac:IrcChannel IRC channel] where online users can help out. Much of the 'live' development discussions also happen there.
 
-Before you start a new support query, make sure you've done the appropriate searching:
+Before you start a new support query, make sure you have done the appropriate searching:
  * in the project's [trac:TracFaq FAQ]
  * in past messages to the [http://groups.google.com/group/trac-users Trac Users Mailing List]
  * in the Trac ticket system, using either a [trac:search:?q=&ticket=on&wiki=on full search] or a [trac:query: ticket query].
 
-Please '''don't''' create a ticket in trac.egdewall.org for asking a support question about Trac. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!
+Please '''don't''' create a ticket in trac.egdewall.org to ask a Trac support question. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!
 
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